FAQs
- What are my delivery costs?
- When will my order be shipped?
- What is your mailing address for billing and correspondence?
- What is your privacy policy?
- I don't see my phone model. What do I do now?
- I am interested in an accessory that I cannot find on your site - what should I do?
- Is the form-fitted case/skin I purchased for my cell phone compatible with an additional pouch case?
- What products can I buy that will protect my phone from every day wear and tear?
- How do I transfer contacts, calendar, pictures, and other data between my phone and a computer?
- Do you offer SIM Card Readers? How do they compare to other data solutions?
- What is the difference between a battery's talk time and stand by time?
- I need to charge my phone in another country. Can I use my regular travel charger or do I need to convert the plug and/or voltage?
- What are my delivery costs?
Delivery charges are based on weight rather than distance. You can calculate all costs to the penny before you place an order. See information on shipping information for specific details on pricing and terms.
All in-stock items are shipped the same day. If your order is not available we will inform you of the delay. In most cases this will be within 1-2
- When will my order be shipped?
- What is your mailing address for billing and correspondence?
Billing Address: 1 Shore Lane, Suite 1911, Jersey City, NJ 07310
Shipping Address: 111 PAvonia Avenue, Town Square Place, Jersey City, NJ 07310
- What is your privacy policy?
Saturn Wireless Consulting is committed to your privacy. We do not and will not sell, loan, or disburse your personal information. Any information you provide is solely used to process and fulfill your order. We do not share your information with any third parties and is committed to protecting your rights as a consumer; we respect and protect your privacy.
Our site is a safe environment for anyone to visit and shop. We have developed this statement to demonstrate our firm commitment to your privacy and security. We are also committed to providing you outstanding customer service and the best available products.
- I don't see my phone model. What do I do now?
If you do not see your phone listed, please contact us at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
. This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will be glad to assist you. you can also send us the details by using the special orders page.
- I am interested in an accessory that I cannot find on your site - what should I do?
Simply go to our special orders page. Fill out the form and send it to us. We will contact you with the availability of your request in a timely manner.
- Is the form-fitted case/skin I purchased for my cell phone compatible with an additional pouch case?
To allow you to use a case/skin combination, please contact us to ensure 100% compatibility. While we aim to label your options on the site, we can provide assistance when ever it is not 100% clear. Some Apple iPhone 4 cases/skins can restrict access to the charger port, please contact us for complete compatibility.
- What products can I buy that will protect my phone from every day wear and tear?
You can protect your phone with two different types of cases:
- Fitted Case: which allows easy access to the keypad and ports while using the phone.
- Pouch Case: which provides protection for your phone with complete coverage. The phone must be removed from this pouch to use it.
- How do I transfer contacts, calendar, pictures, and other data between my phone and a computer?
Many phones offer a data cable and software that will allow you to connect your phone to your computer so you can transfer data. Some phones allow you to transfer data via Bluetooth wireless technology or infrared parts. If you have any confusion on this topic, please contact us and we will be happy to assist you. You can choose either a standard stationary belt clip or a detachable swivel clip for either option. Cases are usually made of leather, but they can also be nylon, hydrofoam, neoprene and various other materials.
- Do you offer SIM Card Readers? How do they compare to other data solutions?
We can special order SIM Card Readers however they have limited functionality so we do not recommend them for transferring contacts between phones. They can only store one phone number per contact so any additional numbers, email address, etc. will not be transferred. Data kits are usually the best solution because they can transfer all contact information and provide added functionality such as calendar sync, multimedia transfer, and wireless Internet connectivity for your PC. Please contact us to determine the best data solution for your phone.
- What is the difference between a battery's talk time and stand by time?
Talk time (TT) refers to the amount of time available when you are actually using your phone. Stand-by time (ST) refers to the time when your phone is turned on but not in use.
- I need to charge my phone in another country. Can I use my regular travel charger or do I need to convert the plug and/or voltage?
There are 2 issues: 1) Different countries use different plugs 2) The voltage may be different. US electrical outlets use 120 volts. International outlets typically use 240 volts.
#1 is easily solved by getting the international traveling kit. The adapters slide over US plugs so they will fit into international outlets.
#2 is rarely an issue because nearly all travel chargers sold today have a 120V-240V voltage range so it will automatically adjust to the different outlets. You can confirm this by looking at the writing on the charger - it should say "120V-240V" or greater
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